Our Technology Are:

Progressive Dialer :

State of the art progressive dialer’s are used which can be further upgraded to predictive dialers as per the volume / business requirements.

Voice Logger for recording:
Voice Loggers are maintained for call recording, which are used for internal audit purposes, helping in continuous improvement of the overall process.
In-house Built Customized CRM Utility
We have created our own In-house CRM Utility which has all the required features as per the market standards. Following are some of the features

• Auto allocation of cases to the Tele callers for the calling as per criteria

• Auto dialling of phone numbers

• Functionality to update the relevant information from the customer.

• Call-Recording facility.

• Process Monitoring Functionality (WIP)

• Data View and Search functionality

• Follow up & alert functionality

• Remarks updation facility

• Field activities management facilities

• Bulk information updation facility

• Relevant real time MIS's/Reports Generation Functionality which serve a great purpose in control.