Progressive Dialer :
State of the art progressive dialer’s are used which can be further upgraded to predictive dialers as per the volume / business requirements.
Voice Logger for recording:
Voice Loggers are maintained for call recording, which are used for internal audit purposes, helping in continuous improvement of the overall process.
In-house Built Customized CRM Utility
We have created our own In-house CRM Utility which has all the required features as per the market standards. Following are some of the features
• Auto allocation of cases to the Tele callers for the calling as per criteria
• Auto dialling of phone numbers
• Functionality to update the relevant information from the customer.
• Call-Recording facility.
• Process Monitoring Functionality (WIP)
• Data View and Search functionality
• Follow up & alert functionality
• Remarks updation facility
• Field activities management facilities
• Bulk information updation facility
• Relevant real time MIS's/Reports Generation Functionality which serve a great purpose in control.
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